Returns Policy

At Vintron World, we follow a strict and transparent policy to ensure fairness and avoid misuse. Below is the clear order of WHAT WE ACCEPT (YES) and WHAT WE DON’T ACCEPT (NO).

✅ 1. What We ACCEPT (YES)

1.1 Return/Replacement is ACCEPTED ONLY IF:

Damaged Product on Delivery: Visible damage must appear in the unboxing video at the moment of opening.

Manufacturing Defect: A defect must be clearly shown in the unboxing video.

Wrong Product Delivered: If the model, color, or item received is different from what you ordered — proven via unboxing video.

1.2 Mandatory Unboxing Video (YES, Required)

A clear, continuous, unedited unboxing video is mandatory and must show:

The sealed package

The shipping label

The full unboxing

The defect/damage at the moment of opening

Without this video, no claim will be accepted.

1.3 Time Window for Accepted Claims

All claims must be reported within 24–48 hours of delivery. Claims after 48 hours are not accepted.

1.4 Replacement Process (YES, If Approved)

Customer sends the product back (customer-paid shipping).

Our team inspects the item.

Replacement issued after verification.

Replacement will only be sent after we receive and inspect the original product.

1.5 Refunds (YES, Only If Replacement Is Not Available)

Refund is offered only when the item is confirmed damaged/defective and no replacement unit is available.

Processing time: 7–14 business days after approval

1.6 Shipping Support (YES, Only If We Are at Fault)

If we confirm the issue is caused by us (wrong or defective product), we may cover:

Return shipping

Replacement shipping

 

❌ 2. What We DO NOT ACCEPT (NO)

2.1 NO Returns for Any of These Reasons

Change of mind

Found cheaper elsewhere

Don’t like the product/features

Ordered the wrong item by mistake

Product does not meet personal expectation

Compatibility issues with your device

2.2 NO Replacement in These Cases

No unboxing video provided

Product was used, installed, or tampered with

Physical damage occurred after delivery

Issue caused by customer setup or misuse

Battery backup complaints

Normal wear & tear

Missing items not recorded in the unboxing video

Claim after 48 hours

Product returned without authorization

2.3 NO Return/Refund/Replacement for Sale Items

Sale items

Promotional items

Clearance items

Bundles/combo offers

Anniversary Mega Sale product

Only exception: If damaged or defective during unboxing (with video proof).

2.4 NO Refund for Customer Mistake

Ordering the wrong item

Personal dislike

No longer needed, Product not matching external accessories, Missing unboxing video

 

📝 3. Final Decision Authority

Vintron World reserves full rights to approve or reject any claim, deny claims without unboxing proof, and make the final decision based on inspection reports. Our decision will be final and binding.

📞 4. Contact Us

Vintron World

Email: support@vintronworld.com